FAQ for Licensing - Femap/NX Nastran - Femto Engineering

FAQ for Licensing

We've selected some questions that are frequently asked about Femap/NX Nastran licensing.

General



What license options are available?

Depending on your needs you can purchase Femap on a monthly subscription base online, or buy a perpetual license through a Siemens PLM partner in your area. There are two perpetual license types:

  1. A node locked version (Dongle). An USB-dongle serves as your license key, so you can use the license on multiple computers, but not at the same time.
  2. A Floating version (Network). One or more licenses are made available by a local network through a pool. Authorized users can request available licenses from this pool.


How does Siemens PLM licensing work?

Siemens PLM Licensing manages licenses in a network and implements the concept of the license server. The license server processes a license request and responds to the client. If a license is available, it is granted and the application is allowed to continue. If not, the application is notified of an error and the application reacts accordingly. The server setting must be set to run any Siemens PLM Licensing based application. The server setting identifies the license server port and hostname and is set initially by the installation program when the application is installed. Download the Licensing User Guide here.


What are basic hardware requirements for Femap/NX Nastran?

Femap v11.1 was the last release of Femap that runs on 32 bit Windows Operating Systems. Femap versions 11.1.1, v11.1.2 and 11.2.x, v11.3.x and v11.4 require a 64 bit Windows OS. Femap v11.1 was also the last supported release of Femap on the Windows XP and Windows Vista operating systems. You can read all the hardware requirements here or on the GTAC support site.


What kind of support does Siemens PLM offer?

GTAC is your focal point for post installation software support. Information you can request include:

  • License file retrieval
  • Emergency license file request
  • Downloads of software and patches
  • Certification information for the products
  • Solution Center – a searchable symptom/ solution information query database

Furthermore you can create incidents rapports if you uncover software errors. The website is a source for online documents including release notes, user guides, installation guides, README files, deployment guides, tutorials, other product guides and technical information.


What kind of support does Femto Engineering offer?

Femto engineers are expert Femap/NX Nastran users. Every question you have regarding software functionality or licensing you can ask them. If you’ve encountered software errors we can contact GTAC on your behalf.

 

GTAC



How do I acquire a Webkey?

Your WebKey Account is your personal, single point of authentication that will allow you to access product information and associated support tools. To acquire a Webkey visit the GTAC website – Webkey Account Management. Create your account using your sold-to ID and Host ID or serial number. Next step is to choose a username and password that complies with a set of rules listed on the page. A confirmation e-mail will be send to the chosen email address. Follow the link on the email to activate your account.

Your LM Host ID comes in one of two ways: you can get this from your licensing file, which Siemens sent you by email when Femap/ NX Nastran were purchased. You can also get it from your Serial number in Femap under Help -> About. The serial number is near the top. It should look similar to 1234-AB-CD-5678-E9FG. You will need to use the center three blocks, in this example AB-CD-5678, as your LM Host ID.

If you encounter problems with the creation or use of your WebKey account, call GTAC and select the option create incident report (option 1) then choose Femap/NX Nastran support (Option 5). you will be prompted to insert your server ID number (Sold-to-ID) . You can also create an incident report online.

GTAC phone numbers:
NETHERLANDS: +31 73 680 25 43
BELGIUM: +32 1 638 46 72
LUXEMBOURG: +32 1 638 46 72


I forgot my GTAC-login information

We keep a record of all Sold-to ID and HOST ID numbers. Contact support@femto.eu to call in your information. If you forgot your Webkey credentials go to Webkey Account Management:

  • In case you forgot your password: fill out your Webkey username and follow the instructions
  • In case you forgot your Webkey username: fill out your email address and follow the instructions


How to add another Sold-to ID or server ID to my Webkey account?

Visit the GTAC website – Webkey Account Management. Select add a SoldTo/install. Enter your WebKey username and WebKey Password. You will have to enter the Sold-to or Server ID and the WebKey Access Code of the Sold-to or Server ID you want to add. Press continue to add the new Sold-to ID or server ID.


How do I change billing, contact or other information?

You can update your contact details trough GTAC Webkey Account Management. Choose the option Update Account. Use your Webkey username and Webkey password to login. Please address changes in billing information to info@femto.eu.

 

Installations



How do I get started with a dongle installation?

We always recommend appointing one or more license managers in your organization. They need to keep a record with:

  • GTAC website
  • Sold-to ID (or installation number – can be found in your maintenance contract)
  • LM Host ID (Server ID)/Dongle ID/ serial number
  • Webkey username and email address
  • Webkey password

You need an internet connection for installation. To install the software use the DVD or your Webkey to download the software from GTAC. Remove the dongle from your computer when installing Femap!

  1. Go to download & upload files in GTAC, login with your username and password.
  2. Scroll down to find the product to download. When you don’t see this menu option, it is possible Siemens didn’t register your correct IP-address. Is this the case, please send an e-mail to support@femto.nl with the correct IP-address.
  3. Click on Full Products
  4. Select the desired operating system
  5. Select the correct software version, and click on the down arrow icon
  6. Once the file is unzipped, the user is ready to install. Do a right‐mouse click on launch.exe and choose “Run as Administrator”.
  7. Open Femap with the dongle in place
  8. You’ll see a warning appear mentioning – no license. In Femap go to Help -> About -> Security –> fill in the two access codes provided by GTAC or Femto Engineering.


My computer doesn’t recognize the dongle

  1. Check if the dongle works on another computer or in a different USB port – If it works there, the problem is at your workstation and you should request help from your own IT team.
  2. If the dongle doesn’t work, check your sentinel driver. It’s possible the sentinel driver is out-of-date and need be updated to the latest version.
  3. If previous options don’t yield results, your dongle might be malfunctioning. Please send your dongle to Femto Engineering, we’ll replace it.

Femto Engineering
Attn. Sales
Oude Delft 137
2611 BE Delft


How do I get a license to update my dongle?

Login to GTAC with your Webkey username and password. Click on the link for “Passwords and License Files”. Select your product, version and Host/ Dongle ID. Press continue. A screen appears with a link to generate a license. Click the link and the contact on file receives the new license file by email. Now you can install this license file:

  1. Install as a Node Locked Version
  2. Check all the boxes, except Flex LM
  3. Then open Femap with the dongle in place
  4. In the main menu go to: Help, about and then security and fill out the two access codes you received by email.
  5. Press ok and Femap is now updated!

In case of an error message, check that you didn’t copy any spaces (spaties) at the beginning or end of the access codes. Also make sure that for the HOST ID/Dongle ID only the AB-CD-5678 combination is filled out and not the entire 1234-AB-CD-5678-E9FG sequence, which can be found on the dongle.


How do I get started with a network installation?

We always recommend appointing one or more license managers in your organization. They need to keep a record with:

  • GTAC website
  • Sold-to ID (or installation number – can be found in your maintenance contract)
  • LM Host ID or you server MAC address (Server ID)
  • Webkey username and email address
  • Webkey password

You need an internet connection to start installation. To install the software use the DVD or your Webkey to download the software from GTAC.

  1. Go to download & upload files, login with your username and password.
  2. Scroll down to find the product to download. When you don’t see this menu option, it is possible Siemens didn’t register your correct IP-address. Is this the case, please send an e-mail to support@femto.nl with the correct IP-address.
  3. Click on Full Products
  4. Select the desired operating system
  5. Select the correct software version, and click on the down arrow icon
  6. Once the file is unzipped, the user is ready to install. Do a right‐mouse click on launch.exe and choose “Run as Administrator”.
  7. The license file provided should be included in the flexlm installation folder together with the License Manager Deamon (lmgrd) and the Vendor Daemon (ugslmd). See the Flex-lm install guide for its installation (found in the network folder of the Femap install).
  8. A copy of the license file should be included in the femap installation, otherwise the license path should be specified in help=> about => security.


How do I get a license to update my network floating license?

Login to GTAC with your Webkey username and password. Click on the link for “Passwords and License Files”. Select your product, version and Host ID/ MAC address. Press continue. A screen appears with a link to generate a license. Click the link and the contact on file receives the new license file by email. You can now copy the marked fields into a txt file. Rename the server to match your own server and save the file as license.dat (no txt extension). Now you can install this license file:

  1. Install as a Network Version
  2. Check all the boxes
  3. When locally installed, go to the C: drive and drop the license.dat file in the femap folder.
  4. When installed on the server, make sure you are using the enclosed LMTOOLS (FLEXLM Manager) and follow the steps in the separate LMTOOLS manual. For the Windows platforms, the LMTOOLS.EXE program is provided under Start -> All Programs -> Siemens PLM License Server -> LMTOOLS.
  5. Femap is now updated!

In case you encounter an error:
Check if you filled out Sold-to ID and Host ID correctly: Don’t copy dashes in the mac address! Make sure in the license file the hostname is replaced by the server name, otherwise he can’t read the license file.


Can I change the server that hosts a network floating license?

Yes, you will need to fill out a server change request form. This can be requested from support@femto.eu.


How do I switch between the different license types?

In your installation direction there should reside three batch files:

Run go_demo.bat to switch to a nodelimited license
Run go_network.bat to switch to a floating/ network license configuration
Run go_dongle.bat to switch to the dongle licensing configuration

Trails



Where can I download a Femap/NX Nastran trail version?

Open this link to request a 45-day free trail period.

  • Fill out the form
  • Start Femap and enter the activation code you received by e-mail

Note: you can only use the trail version on the computer you initially installed the software on.


I experience problems running the Femap/NX Nastran trail version

Firewalls can cause problems when you want to run the application. Please check your browser.
The results should return a message similar to this:

<response>
<message>
<version>1.0</version>
<code>OK</code>
<message_text>Hello</message_text>
<system_message_code>000001</system_message_code>
<checksum>b3b9332f95fd8d7cfc274307f06959c9</checksum>
<data>Server Version:3.2013.35</data>
</message>
</response>

If the contact does not get feedback like the above, then the firewall is blocking the interaction.

Can’t find your question? Please contact our support!

Go to support

november 15, 2017
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over ons

Femto Engineering biedt als ingenieursbureau totaaloplossingen voor complexe Computer Aided Engineering (CAE)  in de vorm van consultancy, software, detachering, trainingen, technische ondersteuning en R&D. Als CAE Partner van Siemens PLM Software levert en ondersteunt Femto Engineering Simcenter 3DFemap, NX Nastran en tevens SDC Verifier in de gehele Benelux.